14 days, no hoops.
Effective July 8, 2026. If GenClean Pro isn't what you expected, email us within 14 days of purchase and we'll refund it in full.
How to request a refund
- Email support@genclean.site from the address you purchased with, within 14 days of the purchase date.
- Include your license key or purchase receipt if you have it handy - it speeds things up, but the email alone is usually enough.
- A reason is appreciated (it helps us improve) but not required.
Refunds are issued to the original payment method, typically within 5-10 business days depending on your bank. Your Pro license is deactivated when the refund is processed.
Worth knowing first
- Every tool works free for single files - you can fully evaluate GenClean before buying Pro.
- Most "Pro isn't working" cases are a browser-storage hiccup; email us and we'll restore your unlock in one reply.
- After 14 days, refunds are at our discretion, but talk to us - we're reasonable about genuine issues.